Consumer Terms of Service
1. Acceptance of these Terms
These Consumer Terms ("Terms") govern your access to and use of the HWA platform ("Service") as an attendant, parent, guardian, student, or other end user (collectively, "you"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, to create an account. The Service may be used by minors only under the supervision and responsibility of an authorized adult.
3. The Service
HWA provides tools for educational centers to manage calendars, attendance, communications, and related activities. As a consumer user, you interact with the Service primarily through the educational center that invited you ("Operator").
4. Your Account
- You are responsible for keeping your credentials confidential.
- You must provide accurate and up-to-date information.
- You must notify us immediately of any unauthorized use of your account.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of applicable Colombian law, including Ley 1581 de 2012.
- Upload content that infringes intellectual property or privacy rights.
- Attempt to access data of other users without authorization.
- Interfere with the operation, security, or integrity of the Service.
Actions you take in the Service are recorded in a security audit ledger for accountability and misuse detection. See the Privacy Policy for what is recorded, how long it is kept, and how it interacts with your data-subject rights.
6. Permitted and Prohibited Media
The Service is designed to support educational recordkeeping, not personal or social media. When you upload images, videos, or other media, the following rules apply:
Permitted content:
- Photographs of classroom boards (whiteboards, chalkboards) showing lesson content, notes, or exercises.
- Photographs of notebook pages, textbook pages, worksheets, or printed handouts.
- Screenshots or photographs of URLs, links, or reference materials.
- Educational diagrams or illustrations that do not depict any person.
Prohibited content:
- Any image, video, or other media containing a person — identifiable or not — including but not limited to children, students, teachers, family members, and bystanders. This applies to faces, silhouettes, body parts, and any other depiction of a person.
- Content that could identify a minor's home, personal details, or location outside the educational setting.
- Content depicting violence, sexual material, self-harm, drugs, or any category restricted by applicable app store policies or applicable law.
The Service enforces these rules through automated and manual review. Uploads that violate this section are rejected or removed, and repeated violations may result in account suspension.
7. Content You Submit
You retain ownership of content you submit. You grant HWA a limited, non-exclusive license to host, process, and display such content solely to operate the Service on behalf of the Operator.
8. Communications
By using the Service you consent to receive transactional notifications (account, attendance, calendar events) by email, push, or in-app message. Marketing communications, if any, require separate opt-in.
9. Third-Party Services
The Service may rely on third-party providers (including identity providers such as Auth0). Their terms and privacy notices apply to your use of those components.
10. Suspension and Termination
We may suspend or terminate your access if you breach these Terms, if required by the Operator, or if necessary to protect the Service or other users. You may delete your account at any time; see the Account Deletion section of the Privacy Policy for details on what is deleted immediately and what is retained.
11. Disclaimers
The Service is provided "as is" without warranties of any kind, to the maximum extent permitted by law. HWA does not warrant uninterrupted or error-free operation.
12. Limitation of Liability
To the extent permitted by law, HWA's aggregate liability arising from these Terms shall not exceed amounts you paid to HWA in the twelve (12) months preceding the claim, or COP $100,000 if no amounts were paid.
13. Changes to the Terms
We may update these Terms. Material changes will be notified through the Service at least fifteen (15) days before they take effect. Continued use after the effective date constitutes acceptance.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Colombia. Any dispute shall be submitted to the competent courts of Bogotá D.C.
15. Contact
Questions about these Terms: legal@acivem-solutions.com.